The WhosOn Hosted Version provides all the features of WhosOn without the need to run the WhosOn server. We run the server for you in our USA or UK based data centers. You download and run the WhosOn Client on your PC's (Windows, Web, Mac or iPhone). Visitors are tracked by embedding a small snippet of code into your pages. The Hosted Version will work on any web site, regardless of where it is hosted. It is easy to setup and requires no technical knowledge. You can try the Hosted Version completely free for 14 days, after which you can choose to sign up with no minimum contract.
For larger businesses, we can offer dedicated WhosOn servers, with support for up to 100 concurrent operators and unlimited chat sessions.
Watch Live Web Stats
WhosOn allows you to watch your web site visitor activity in real time. See visitors arriving at your site and move from page to page. See how they found your site, what keywords they used and where they are in the world. WhosOn will display GEO-IP against each visitor, including country, city, region and organization name. You can see if the visitor has been to your site before and if they are a prospect.
Engage Your Visitors
WhosOn enables you to proactively engage your visitors by sending them popup friendly 'invite' messages. Visitors can click the message to start a live chat session. You can send custom messages that are unique to each visitor. WhosOn can also automatically send dynamic invite messages to visitors when specific conditions are met (for example, visitor arrives from a certain city or via a certain PPC campaign, or used specific keywords).
Live Chat
WhosOn enables you to add live chat to your web site. Visitors can click a link to start chatting to operators within your organization as they browse your site. The chat client works in all browsers and does not require any plug-ins.
Chat Features:
- Multiple operators.
- Department specific chat.
- Transfer chats between operators.
- Operator to operator chat.
- Operator to operator training mode.
- Integrated spell check.
- Visitor and operator 'typing' status.
- Canned responses.
- Push pages to visitor.
- Custom background, logo and chat images.
- Visitors can request emailed transcript.
- Automatic 'leave a message' form.
- Multi-language chat window.
- Live chat translation.
- Fast, flicker free, firewall friendly, AJAX based.
- Secure live chat.
- Co-browse.
- Pre & Post chat surveys.
- Skills based chat routing.
- Send files to visitors whilst chatting (PDFs, etc)
- Full text search and reporting on chat transcripts.
- Operator performance reporting.
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